InMoment XI

JANUARY 16, 2024

Specifically, the world’s leading brands have begun using contact center AI to create a more efficient and effective customer service experience. What is Contact Center AI? How Does Contact Center AI Work? Will Contact Center AI Replace Call Center Agents? The simple answer is no.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Talkdesk

MARCH 24, 2020

Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base.

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

TechSee

FEBRUARY 20, 2018

If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction? Prioritize high-volume, common customer questions.

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132