Contact Center Interaction Lifetime Customer Voice of Customer 
InMoment XI
JANUARY 4, 2024
In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement.
SurveySensum
JULY 14, 2020
He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. Also, he is running the planning course of Emotive CX for Customer Interaction. . She is a trusted industry voice for guidance on emerging contact center channels and technologies.
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