Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. In turn, your contact center will see an improvement with CSAT. He’s led or consulted contact centers of various sizes across numerous industries.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

TechSee

FEBRUARY 23, 2021

However, training new technicians presents a logistical challenge to service providers. Holding a training seminar for all company technicians is not only costly but also impractical. Using visual assistance, technicians can guide the home security customers from any remote location without needing to be in their home.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Myra Golden

JUNE 1, 2015

The “Easy” Customer Experience. How to Talk to Customers: Empathy, Tone and Making Personal Emotional Connections – Webinar Sample. How to Lose a Customer Over 8 Dimes . Myra Golden Seminars offers engaging, cutting-edge classroom and online customer service training based on the work of Myra Golden.

Training 40

Training Video Customer Service Customer Service Training 40