SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Customers using certain channels respond to Fizzback polls in less than 20 minutes, ensuring the business can react quickly.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

OpinionLab

MARCH 25, 2019

The movement from “improving touchpoints” to “improving journeys” is happening today in organizations which are aggressively moving themselves from siloed views of their customer to a connected view. Today, much of the customer experience is shifting to digital. 4) You need to invest in CX talent and technology.

Omni-Channel 74

Omni-Channel Customer Experience Contact Center Retail 74

OpinionLab

MARCH 25, 2019

The movement from “improving touchpoints” to “improving journeys” is happening today in organizations which are aggressively moving themselves from siloed views of their customer to a connected view. Today, much of the customer experience is shifting to digital. 4) You need to invest in CX talent and technology.

Omni-Channel 60

Omni-Channel Customer Experience Contact Center Retail 60