NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

Oracle

MAY 26, 2020

Here’s how Pella improved their strategy, technology, and metrics to deliver exceptional experiences. Is your contact center and field support organization delivering random, reliable, or excellent experiences? Now they’re resolving issues in the first call 75% of the time, which gave a 21% boost to their CES score.

Customer Service 69

Customer Service Effort Score B2C Average Handle Time 69

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

NobelBiz

FEBRUARY 22, 2023

This article focuses on two indicators, the OKRs and the KPIs, exploring their aims and roles in the call center sector. OKRs and KPIs are two performance management methods that can help you achieve your contact center goals in a variety of ways. What are KPIs in Call Centers?

Call Center 52

Call Center Contact Center Abandon Rate Measurement 52