Vonage

AUGUST 11, 2015

Here are ten facts and what they mean for your contact center. It’s not surprising that there’s a multi-billion dollar bill attached to poor service. Phones still handle around 68% of all contact center communications. Social media channels handle just 3% of all customer communications.

Customer Service 120

Customer Service Contact Center Social Media Multi-Channel 120

Eptica

JUNE 15, 2016

At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels. On average the number of calls to the contact center fall by over 30%, and emails by more than 50%.

Self Service 48

Self Service System Knowledge Base Multi-Channel 48

TechSee

FEBRUARY 12, 2018

view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. In today’s digital age, companies can get a comprehensive or 360? Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. In today’s digital age, companies can get a comprehensive or 360? Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

SurveySensum

JANUARY 26, 2022

A boost in multi-channel service. Alteration in the operation of the contact center. A boost in multi-channel service. Gone are the days when companies target a single channel to keep in touch with their customers. Alteration in the operation of the contact center.

Trends 59

Trends Customer Experience Contact Center Multi-Channel 59

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Not all customers have the same needs and you can find many different types of customers contacting your contact center – all with different desires and expectations. Social Media Support.

Customer Experience 118

Customer Experience Social Media Self Service Multi-Channel 118

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. This is why you should be particular with the language to use and be very careful in choosing the best contact center fit for your needs.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98