Eptica

JUNE 15, 2016

Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. At the same time organizations are facing a dramatic increase in the number of customer contacts they receive, across an expanding range of channels. Self-service systems provide the answer. Published on: June 15, 2016.

Self Service 48

Self Service System Knowledge Base Multi-Channel 48

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops. Get started now. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops. Get started now. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Comm100

DECEMBER 11, 2017

Knowing your customer allows you to select the best communication channels to use for better CX. Not all customers have the same needs and you can find many different types of customers contacting your contact center – all with different desires and expectations. Self-Serve Tools. Customer-Focused Culture.

Customer Experience 118

Customer Experience Social Media Self Service Multi-Channel 118

Eptica

DECEMBER 21, 2016

It is stressful for consumers buying last minute presents or chasing up a missing delivery, but it is also stressful for the staff in stores and contact centers with the many customer enquiries that follow the season. Author: Anne-Merete Jensen Christmas is a stressful time. Share this page on: Tweet.

Customer Service 48

Customer Service Multi-Channel Self Service Social Media 48

Comm100

FEBRUARY 6, 2018

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Restaurants. Travel and Tourism.

Software 105

Software Customer Engagement Engagement Omni-Channel 105