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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is now Chief Customer Officer at ClearAction Continuum. She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Megan Germann – CCXP, Author, Voice of the Customer Advocate.