Contact Center Customer Service Representative Magazine Poor Customer Service 
CSM Magazine
DECEMBER 7, 2022
A contact center serves as a primary hub for customer service through which customers can connect with the organization around different mediums. Contact centers are the heart of your business and play a vital role in the customer experience approach.
LiveChat
NOVEMBER 16, 2018
Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.
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