TechSee

JANUARY 7, 2020

A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. Enhancing customer retention in the telecom industry. Instead it suggests that the best way to increase loyalty is by reducing effort.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

NobelBiz

OCTOBER 24, 2023

It provides a holistic view of the entire customer journey, starting from the initial awareness phase and continuing through to the loyalty phase. Social media engagement for customer feedback. Loyalty program enrollment for customer retention. Providing exclusive offers through loyalty programs.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

LiveChat

OCTOBER 24, 2016

Today’s consumers interact with companies through several channels including but not limited to website, email, phones, brick and mortar stores, contact centers, kiosks, and social media. An omnichannel presence and marketing directly affects customer retention. Often lack of empathy is blamed for slipshod service.

Loyalty 28

Loyalty Omni-Channel Customer Retention Poor Customer Service 28

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. During the holiday season, many contact centers experience high call volumes.

Tips 130

Tips Self Service e-support Social Media 130