TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Advantage Communications

AUGUST 14, 2019

In this blog we often talk about the innovative omnichannel technology that a modern outsourced call center will bring to your organization, and how those technologies will help your company realize significant benefits to your customer service strategy.

Omni-Channel 45

Omni-Channel Virtual Agent Customer Service Contact Center 45

Comm100

FEBRUARY 16, 2018

Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year?

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101