Contact Center Customer Expectations Infographics Voice of Customer 
Thematic
JUNE 13, 2023
More businesses aim to capture Voice of Customer (VoC) data each year. But only 14% of marketers feel customer experience is their strongest company trait. You already know you need an amazing customer experience (CX) to keep retention high. Or they might discover that they need to improve their customer service.
OpinionLab
AUGUST 29, 2017
The infographic below highlights some more specifics around this point. So, according to our survey, around 4 in 5 want direct person contact, 3 in 4 expect a phone number on your website and more than 6 in 10 think they get better service in-person. If not, you will also lose customers. Conclusion.
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