Remove Contact Center Remove Customer Care Remove Handbook Remove Workshop
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Marsha Collier.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Marsha Collier.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].