Talkdesk

FEBRUARY 5, 2018

Editor’s Note: This piece was originally written by Brian Cantor, Digital Director and Principal Analyst at CCW, for CCW and Talkdesk’s Special Report: Agent Performance. Many have, however, reached a consensus regarding its likely impact on contact center workflow.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. NobelBiz OMNI+ omnichannel contact center solution features full out-of-the-box IVR capabilities for maximum customizability and enhanced customer experience.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

Whether it’s sharing information, discussing a customer case, or seeking guidance, remote agents can easily collaborate as if they were in the same room. Our all-in-one compliance solution provides comprehensive tracking, reporting, and analytics to ensure your contact center is up-to-date.

Call Center 59

Call Center Management Contact Center Contact Center Software 59