TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. As industries digitize, more and more manual or routine repetitive activities can be automated – a phenomenon known as Robotic Process Automation (RPA).

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Embracing Technology for Call Center Optimization Technology is probably the number factor in determining whether a contact center can achieve hyper efficiency.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

In Part Two of ‘Pain Points for Call Center Owners and Operations Managers,’ we will unveil an additional set of seven critical challenges and provide insights, solutions, and practical strategies to tackle them head-on. Data Silos: Data might be stored in different systems or formats, making integration and analysis complex.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

As the CX industry continues to mature, it’ll become more important to understand and measure the value of investments in CX and the ability to provide personalized interactions at scale. And secondly, they’ll start analyzing contact center and digital data side-by-side. We’ll move from moments to journeys and segments.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38