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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

One area with tremendous potential for benefit is when enterprises implement contact center RPA. RPA in Contact Centers. A standard contact center is chock full of repetitive and dull tasks that are definitely necessary but rarely require a human level of decision making.

Contact Center 109
Contact Center Contact Center Workflow Case Study Tips 109
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Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. You can interact with the API with the AWS Command Line Interface (AWS CLI) or through the AWS SDK.

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Social Media Contact Center Analysis Hotels 64
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