Contact Center Workflow Customer Satisfaction Measurement ROI 
TechSee
DECEMBER 9, 2020
When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.
NobelBiz
APRIL 18, 2023
In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
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