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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

What are Customer Data Platforms A Customer Data Platform or CDP is software that aggregates and organizes customer data across various touchpoints and channels into a single, unified database. By using customer data in contact centers, businesses can key in on common pain points and find ways to make simple requests more self-service.

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Top 12 Call Center Cost Reduction Strategies: Unlock Your Call Center’s Full Potential

NobelBiz

. – Steve Bederman, President of NobelBiz And that allows for a much more integrated broad workforce, allowing contact centers to take on more business worldwide. Indeed, customer service’s major difficulty is creating a consistent experience across all touchpoints.