NobelBiz

JULY 31, 2023

By analyzing patterns, such as frequent drop-offs after a specific wait time or recurrent issues being reported, call centers can gain actionable insights. This can guide training modules for agents, infrastructure upgrades, and even feedback to the product or service teams about prevalent issues.

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. . You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. This enables them to identify areas for improvement and provide timely feedback and coaching to agents.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

OCTOBER 24, 2023

Social media engagement for customer feedback. Encouraging post-call surveys to gather feedback. Customer Journey Maps are the compass for contact centers, guiding them to meaningful touchpoints, personalized channels, and countless opportunities to enhance customer experiences and drive operational excellence.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104