ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Customers called a number and were routed to a customer service representative. Today, customers want more options than simply calling a phone number. What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

JANUARY 31, 2022

In the event of previously documented information, the following must be determined: The information that must be preserved The knowledge that will be withdrawn (obsolete or duplicated) The ability to edit or update The work becomes more complicated when dealing with undocumented knowledge. As a result, it is vital to locate and document it.

Knowledge Base 52

Knowledge Base Contact Center How To Omni-Channel 52

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. How to reduce after call work in a call center?

Contact Center 52

Contact Center Call Center How To First Call Resolution 52