VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. Agents need accurate, accessible information from reliable and efficient systems.
NobelBiz
JANUARY 10, 2021
For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. Indeed, it can interact with customers via instant messaging, and exchanges are based on predetermined scripts and scenarios. Rule N° 2: Data is Everything!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
MARCH 19, 2024
AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. But there’s more. Powerful, right?
NobelBiz
FEBRUARY 21, 2023
This reduces call volume spikes and substantially increases customer satisfaction! Visual Interactive Voice Response is a simple yet effective website add-on that enables clients to arrange a callback from a contact center employee at a time of their choice. RPA is a form of artificial intelligence.
NobelBiz
FEBRUARY 15, 2023
This reduces call volume spikes and substantially increases customer satisfaction! Visual Interactive Voice Response is a simple yet effective website add-on that enables clients to arrange a callback from a contact center employee at a time of their choice. RPA is a form of artificial intelligence.
Expert insights. Personalized for you.
52 
Let's personalize your content