TechSee

SEPTEMBER 3, 2019

As customer service leaders envision the contact center of the future, a key question is whether agents will need to come in to work at all. Constant communication and collaboration between agents to address emerging customer experience issues delivers both better service and enhanced employee experience.

Contact Center 84

Contact Center Self Service Contact Center Software B2C 84

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. If you automate coaching based on a larger sample of quality issues you will move the customer satisfaction needle further and faster. Powerful, right?

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

Playvox

MAY 2, 2023

But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Moving to a cloud contact center and workforce engagement solution means shifting your data, software, and hardware used to provide customer service from on-premises solutions to a cloud-based infrastructure.

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

APRIL 5, 2022

These days, the contact center is the face of a company. The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. Customer input is critical for this.

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Contact Center Call Center How To First Call Resolution 52