NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JANUARY 10, 2022

This entails creating a CRM report that incorporates critical performance metrics, functions and client data. Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. How much assets were lost throughout the course of the period?

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52

NobelBiz

APRIL 25, 2023

Use Data-Driven Insights Leveraging data-driven insights can help you identify inefficiencies and areas for improvement in your call center operations. By analyzing key performance indicators (KPIs) and call center metrics, you can pinpoint trends and patterns that could be contributing to higher costs.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52