Consumers Omni-Channel Virtual Agent Webinar 
Playvox
JANUARY 13, 2022
This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Removing silos enables connected experiences in which customers are recognized in every channel and don’t encounter friction as they move across them. AI That Works.
Magellan Solutions
JULY 29, 2021
First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.
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UJET
MARCH 22, 2021
We gravitate to the shinier objects and tend to focus more on the agent experience, omnichannel, and artificial intelligence. Changes in Consumer Behaviors. Today, we see smartphones in the hands of over 80% of consumers, we spend on average more than 5hrs / day on our phones. Own a smartphone. 5hrs / day. So that’s it.
NICE inContact
MAY 21, 2019
Research indicates that consumers are showing increased interest in leveraging tools that enable them to help themselves. According to research by Microsoft, 90% of consumers now expect a brand or organisation to offer a self-service portal for customer support. What Does It Take to Compete for Today’s Global Consumers?
Playvox
MARCH 19, 2024
But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers.
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