TechSee

FEBRUARY 23, 2021

Additionally, the wide service window — caused by unknowns such as travel time — makes for negative CX. A recent TechSee survey revealed that 65% of respondents would rather avoid technician visits due to safety concerns unless essential. The safety precautions of Covid-19 only compound the challenges of truck rolls.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

CSM Magazine

AUGUST 4, 2023

By incorporating fun elements such as quizzes, leaderboards, and badges into your website experience, you can captivate consumers while providing insights into what sets your product or service apart from competitors. If hosting physical events is not feasible, consider hosting webinars instead.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Thematic

JANUARY 2, 2019

If the process of doing business leads to unsatisfied customers, it is time to reevaluate how business is done. Companies are competing for the same customer, and if all things are equal, service is usually a deciding factor for the consumer. As service leaders, you must evaluate how you’re doing business.

Engagement 98

Engagement Customer Experience Contact Center Policies 98