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Lighting the Path: How to Help College Students with Mental Health Issues

Comm100

A recent survey found that 50% of college students identified their mental health struggles as their top stressor in 2023. There is no doubt that higher education is facing a mental health crisis. On top of this, 71% said they struggled with issues such as stress, anxiety and depression.

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Artificial Intelligence and the Customer Journey

Horizon CX

For some strange reason that 10% statistic is popping up more lately—like the recent Bain & Company survey that indicated only 10% of business leaders believe that the primary purpose of their firms is to maximize value for customers. And finally, after all this hassle, enter the offer to complete an IVR survey.

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Customer Retention Strategies for Banks: Customer Experience is Key

ReviewTrackers

80 percent of consumers would switch financial institutions for a better experience. You can also link to your social media profiles and occasionally send out customer satisfaction surveys. Send Out Customer Satisfaction Surveys. Effective customer satisfaction surveys can make a positive impact on your bottom line.

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Digital Feedback: Why you’re probably doing it wrong

OpinionLab

In fact, a recent Verint survey of 24,000 consumers in 12 countries called The Digital Tipping Point found that 64 percent of consumers say they favor digital channels for simple interactions. The result? It’s harder and harder to understand the customer experience.

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What 3G Sunsetting Means for Home Security Firms

TechSee

A recent TechSee survey revealed that 65% of respondents would rather avoid technician visits due to safety concerns unless essential. Holding a training seminar for all company technicians is not only costly but also impractical. The safety precautions of Covid-19 only compound the challenges of truck rolls.

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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

By incorporating fun elements such as quizzes, leaderboards, and badges into your website experience, you can captivate consumers while providing insights into what sets your product or service apart from competitors. Additionally, surveys are quick and easy to set up, making them a crucial step when strategizing engagement initiatives.

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Six Customer Success Email Templates to Save Your CS Team Time

Totango

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Customer success email templates form a foundation for effective CS automation.