Second to None

APRIL 5, 2018

For those retail brands that do prioritize improving the experience provided by their brick-and-mortar location, measuring what consumers desire can unlock the formula that gets more people to walk through your doors. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Second to None

OCTOBER 16, 2018

New technologies have shifted consumer expectations, changing the necessary preparatory work that a brand must complete to ensure a bountiful holiday season. 1] Your website and eCommerce store needs to have the capability to offer product insights, customer support, purchasing options and any other service request.

Customer Engagement 67

Customer Engagement Engagement Ecommerce Retail 67

Second to None

APRIL 19, 2018

The data provided by these programs can serve as an essential building block to any leading Customer Experience program because it comes directly from the mouth of the consumer. Another area to focus your online mystery shopping program on is omnichannel consistency. 1,2 [link].

Customer Experience 54

Customer Experience Omni-Channel Ecommerce Voice of Customer 54

Oracle

JANUARY 30, 2020

[Nannette Bromley] BISSELL supports not only our consumer care group, they support our rental team as well as our service centers. A consumer can call the service desk or the consumer desk, and they will have to address the question whether or not, “Can I help a person find a rental center?”

Contact Center 40

Contact Center Omni-Channel How To Social Media 40

OpinionLab

NOVEMBER 30, 2016

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. It represents a great opportunity for retailers and ecommerce businesses to generate serious money. 154 million consumers bought something over the weekend.

Ecommerce 60

Ecommerce Retail Omni-Channel Voice of Customer 60

OpinionLab

NOVEMBER 30, 2016

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. It represents a great opportunity for retailers and ecommerce businesses to generate serious money. 154 million consumers bought something over the weekend.

Ecommerce 60

Ecommerce Retail Omni-Channel Voice of Customer 60