Consumers Customer Service Training Loyalty Programs White Paper 
Comm100
OCTOBER 8, 2016
Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.
ShepHyken
MARCH 31, 2018
Social Media Changes Customer Service. Customers have a louder voice than ever before. The 1979 study by the Technical Assistance Research Program , commissioned by the White House Office of Consumer Affairs, found that a complaining customer might tell 8-12 people about a negative experience they had with a business.
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