Joe Rawlinson

JULY 24, 2019

Did you know that research by Bain & Company found out that increasing customer retention rate by just 5% can increase profits by 25-95% ? If there’s one thing that always bears on the mind of businesses, it is this: What drives a customer to come back for more? Real-Time Customer Support.

Loyalty 107

Loyalty Sales First Call Resolution Rewards Programs 107

Optimove

JULY 20, 2023

In order to remain competitive in the digital world, you want to provide an immersive experience for your customers. Thus, omnichannel marketing has a tremendous impact on customers, and there are many benefits. Enhanced User Experience: Omnichannel marketing ensures a seamless user experience across different channels.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40

SurveySparrow

MARCH 29, 2023

By increasing customer retention just by 5%, you can boost profits by more than 100%, according to a study by Harvard Business Review. This stat is a telling statement of the importance of having loyal customers. Incentivize your customers for staying loyal to you. Examples: Costco and Walmart.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52