NobelBiz
FEBRUARY 21, 2023
Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.
NobelBiz
FEBRUARY 15, 2023
Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.
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CSM Magazine
AUGUST 4, 2020
Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries. Coronavirus has been a catalyst for change, not least in the contact centre world. About the Author.
CSM Magazine
JULY 6, 2021
90% of consumers will seek out reviews before making a buying decision. Some consumers may feel like they’ve been wronged. The key is providing customer service or call center employees the tools they need to de-escalate customer complaints when they crop up. The Costs of Customer Complaints and Dissatisfaction.
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