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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.

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5 Reasons to Implement Integrated Email Ticketing in Contact Centres

CSM Magazine

Jamie MacSween of Puzzel shares his thoughts on the consumer switch to email, and why it has become more important in contact centres, as well as how to use automated ticketing to resolve a sharp influx of customer enquiries. Coronavirus has been a catalyst for change, not least in the contact centre world. About the Author.

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The Importance of Prompt Conflict Resolution and Customer Appeasement

CSM Magazine

90% of consumers will seek out reviews before making a buying decision. Some consumers may feel like they’ve been wronged. The key is providing customer service or call center employees the tools they need to de-escalate customer complaints when they crop up. The Costs of Customer Complaints and Dissatisfaction.