Interactions

SEPTEMBER 8, 2023

Our AI is developed specifically for contact centers. To put it frankly, our AI is purpose built for contact centers and improved customer experiences. We’ve got hundreds of millions of contact center conversation data that has trained Curo. Your contact center agents will be happier too!

Interaction 62

Interaction Self Service Customer Service Contact Center 62

ShepHyken

JANUARY 22, 2023

My Comment: This excellent article focuses on strategies and tactics to consider for your call center. Next is my commentary on self-service and convenience, featuring findings from our customer service research. Here are five charts on how to up your loyalty game. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

West Monroe

MAY 31, 2019

While a chatbot or virtual assistant may not be appropriate for every interaction or use case, these tools can work especially well in a number of areas: Customer support and self-service. Customer Self-Service. Customer intake and on-boarding. Customer outreach and preventive interactions. or any other merchant).

Banking 40

Banking Financial Self Service Chatbots 40

Tricia Morris

MAY 31, 2016

Brands must approach everything they do, but especially service and engagement, with a customer experience mentality. Notes Dennis Snow, a 20-year Disney veteran and author of Lessons from the Mouse , “If you operate a contact center, the technology has to be great, but it still is about the experience.

CRM 40

CRM Customer Experience Self Service Conference 40

ShepHyken

JANUARY 23, 2023

My Comment: This excellent article focuses on strategies and tactics to consider for your call center. Next is my commentary on self-service and convenience, featuring findings from our customer service research. Here are five charts on how to up your loyalty game. It’s a win-win.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

NobelBiz

OCTOBER 24, 2023

Self-service web portal for issue resolution. Loyalty program enrollment for customer retention. This webinar episode (Transitioning from Voice-Only to an Omnichannel Contact Center) is dedicated to contact center decision-makers who are considering omnichannel technology.

Customer Journeys 104

Customer Journeys Customer Experience Contact Center Touchpoint 104

NobelBiz

JULY 25, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights.

Interaction 98

Interaction Analytics Call Center Contact Center 98