Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. Dawson College : “The support we received from Comm100 was exceptional.

Chatbots 130

Chatbots Company ROI Omni-Channel 130

Experience Investigators by 360Connext

JANUARY 14, 2015

Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. When China’s government attempted to block Google results for politically sensitive topics, Google China redirected users to Google’s Hong Kong results.

Customer Experience 110

Customer Experience Airlines Employee Engagement Government 110

transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age.

Customer Service 48

Customer Service Social Media e-support How To 48

transcosmos Information Systems

SEPTEMBER 27, 2016

Almost everyone has gone digital—from businesses, governments, and yes, your customers. While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age.

Customer Service 48

Customer Service Social Media e-support How To 48

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another. A call center may decide to integrate social media channels into its communication strategy.

Call Center 52

Call Center Contact Center CRM Social Media 52

Magellan Solutions

OCTOBER 18, 2015

While physical touch helps build relationships, businesses nowadays tap virtual touch as a strategy in making personal connections with their customers. Customers normally veer away from companies who do not adjust to their attention needs by producing mediocre customer experience. Efficient customer journey management.

Call Center 40

Call Center Exceptional Customer Service Social Media Government 40