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8 Types of Customer Complaints and How to Resolve Them

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It is time we ask ourselves, “why is it important for my business to receive customer complaints?”. While customer service complaints pose a challenge to your reputation in the market if customers voice their complaints publicly, they still help you work on different problem areas and improve your business processes efficiently.

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Segment Your Customer Interaction Strategies

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The goal of any Customer Experience platform is to inspire a mutual connection between your brand the consumers you serve. And the best way to establish this relationship is to provide consistently friendly service across these different channels.