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Unleashing the Power of Integrated CX: Strongest Signals

InMoment XI

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge of harnessing the full spectrum of customer voices. Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos.

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5 Reasons To Get Tickets to XI Forum Europe 2023!

InMoment XI

We’re all about assisting businesses in translating their customer experience initiatives into tangible, measurable business outcomes. That’s right—there will be plenty of opportunities to meet new people and create new connections throughout the two days and learn from their unique experiences.

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We’re Making a List…Wrapping Up 2022 With Five InMoment Highlights You Won’t Want to miss!

InMoment XI

The companies joined forces to offer the unique ability to expand beyond surveys to include social ratings and reviews, access a larger share of customer voice, manage online reputation, and improve experiences at an unparalleled scale while driving authentic connections with customers.

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Does Your Brand Experience Align with Customers’ Voices? Elizabeth Arden Shows How

ERDM

The company also implemented a dedicated market research and customer insight department to assure that their customersvoice is incorporated in all decisions. Use Insights to Connect. Findings from 15,000+ hours of VoC research interviews indicate that customers want deeper engagement throughout their brand lifecycle.

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Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last

Talkdesk

For businesses, the delay associated with these communication channels carries the risk of simply contacting your customers without really connecting with them. Connect to your customers in real time with a personal touch. Read the full article in Opentalk Magazine by clicking the image below.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

’ It takes the connections too – how these terms relate to sentiments like ‘disappointing’ or ‘impressive.’ ’ It’s a deeper dive into the customer psyche. .” Keyword and Relationship Detection: Here’s where it gets interesting.

Analysis 394
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7 Ways to Use Customer Feedback in Marketing

Lumoa

Share positive reviews on your website and social Similar to the above point, sharing positive reviews on your website and social media is a great way to amplify your customersvoices and make them feel appreciated.  You’ll learn how to speak their language and where you need to tailor your communication to connect with them better.

Feedback 236