ViiBE Blog

APRIL 28, 2021

If you focus too much on AHT, the overall service level of your call center will decrease. Average Speed of Answer is another call center KPI that measures how long the average customer waits before being connected with an agent. Customer satisfaction. Average Speed of Answer.

Call Center 98

Call Center First Call Resolution Average Handle Time Virtual Call Center 98

ViiBE Blog

JUNE 1, 2021

Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own. Many of these service tools include live chat to assist the customer to find precise answers. They may also provide the option to connect to a video chat when necessary. Want to learn more?

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

LiveChat

OCTOBER 7, 2016

Now to tackle such scenario, the most forward looking approach in the contemporary times is going for a cloud hosted call center. Because they are repositories of customer related data and the agents can access a particular information any time they need.

First Call Resolution 61

First Call Resolution Virtual Call Center Call Center Knowledge Base 61

ViiBE Blog

AUGUST 11, 2021

ViiBE makes video calling even more accessible thanks to its download-free web app. With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. .

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

AUGUST 2, 2021

Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. Your CRM strategy is what defines the levels of your customers’ satisfaction and allows for lasting customer loyalty and sustainable customer retention.

CRM 52

CRM Call Center e-support Social Media 52

Magellan Solutions

AUGUST 5, 2021

Auto dialers are call center solutions that automatically dial phone numbers from a contact list. When someone answers the call, it either connects them to an agent or plays a recorded message you have already set up. This way, you can reach out to hundreds of clients or customers quickly! . $25.30 – $70.92/month.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

JUNE 1, 2021

Analytics and reporting tools are watched in real-time from any computing device that is connected. Employees and consumers alike benefit from live customer relationship management. Cloud-based services have cleared the way for more adaptable and inventive solutions to satisfy the demands of new contact centers.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52