UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

AWS Machine Learning

AUGUST 30, 2023

Add curated Q&As and text passages to the knowledge base QnABot can, of course, continue to answer questions based on curated Q&As. Clean up You can, of course, leave QnABot running to experiment with it and show it to your colleagues! But it does incur some cost—see Plan your deployment – Cost for more details.

Self Service 102

Self Service Contact Center Multi-Channel Knowledge Base 102

Kustomer

JUNE 10, 2021

.” Like I’m not going anymore to a Macy’s or Nordstrom or a Dick’s Sporting Goods to buy things. ” And now the consumers are barring them where Vasili said, we’ve seen interactions go up naturally in the course of years. One, I have to get my agents to cloud. Vasili Triant: (04:33).

Contact Center 97

Contact Center Consumers Interaction CRM 97