Connections Contact Center Workflow Download Engagement 
TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The post Visual Automation: Boost Agent Productivity with Smart Eyes appeared first on TechSee.
Talkdesk
FEBRUARY 5, 2018
Many have, however, reached a consensus regarding its likely impact on contact center workflow. Since the issues they are handling will be more specific, challenging and personal, agents will need to be able to “think and connect.” These agents will indeed be asked to connect rather than merely serve.
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