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Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. The post Visual Automation: Boost Agent Productivity with Smart Eyes appeared first on TechSee.

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Agent Performance in an AI Driven World

Talkdesk

Many have, however, reached a consensus regarding its likely impact on contact center workflow. This new contact center normal is not eliminating the need to deliver engagement that is simultaneously quick and complete. AI will empower self-service platforms to better handle simple, transactional matters.