TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service.
Talkdesk
FEBRUARY 5, 2018
Many have, however, reached a consensus regarding its likely impact on contact center workflow. Since the issues they are handling will be more specific, challenging and personal, agents will need to be able to “think and connect.” These agents will indeed be asked to connect rather than merely serve.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
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