Connections Contact Center Software Customer Care Telecommunications 
NobelBiz
APRIL 18, 2022
Call Center hybrid work In a hybrid work environment , unified communications solutions that allow for more efficient remote collaboration are critical to keeping the connection. How to calculate efficiency in call center? At NobelBiz, we understand that call center efficiency is critical to the success of your business.
NobelBiz
APRIL 27, 2021
Attitudinal loyalty is a favorable outlook that a customer creates toward a brand based on factors such as consistency, price, customer support, customer care, and the impression portrayed by the contact center. What tools and options should the contact center Software include?
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NobelBiz
MARCH 23, 2022
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? More interractions equals more conversions and happier customers.
NobelBiz
APRIL 21, 2022
What is CTI – Computer Telephony Integration – in Call Centers? CTI or Computer Telephony Integration is a technology that was developed in response to the need for companies to connect their telecommunications networks with their computers. This software is found on most of the major telecommunications company websites today.
NobelBiz
APRIL 5, 2022
Implement a successful strategy IVR Customers frequently describe a disappointing experience as a result of an inefficient Interactive Voice Response (IVR) system that provides unclear alternatives, routes their call to the incorrect persons, or misinterprets their input. Customer input is critical for this.
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