Competitive Advantage Lifetime Customer Omni-Channel Retail 
Bold360
MAY 26, 2020
By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e., omnichannel engagement) across the entire customer journey. Why is Customer Experience (CX) so important? How to future-proof your CX.
SurveySensum
JULY 14, 2020
He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger.
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