InMoment XI

SEPTEMBER 12, 2023

The Importance of CRM Databases in Competitive Analysis Customer Relationship Management (CRM) databases are essential tools for storing and tracking customer information, interactions, and sales history. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

SurveySensum

JULY 26, 2023

It’s like a game of “now you see them, now you don’t” with customers jumping ship to competitors in the blink of an eye if they don’t feel valued and satisfied. It is far more expensive to acquire new customers than to retain existing ones and brands understand that. But why is that a big issue?

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

ProProfs Chat

DECEMBER 12, 2019

When it comes to trusting companies, it has been found that customers in today’s time are trusting companies far less than before. With numerous bad customer experiences, it is evident that customers will be more cautious in choosing which brand to stick to for future purchases. 60% of customers agree to this fact.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

MAY 11, 2023

Source: Customergauge Once you have benchmarked your NPS score against the competitors, it’s time to improve it to get a competitive advantage. Make sure to share the surveys on channels mostly used by customers and convenient for them. Following are a few pointers on building stronger customer loyalty.

NPS 52

NPS Retail Net Promoter Score Effort Score 52