InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488

Analytics Customer Insights Data Social Media 488

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. We studied 88 companies that have a formal customer program (e.g.,

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Bob Hayes

DECEMBER 17, 2017

These skill areas are: 1) subject matter expertise, 2) technology/programming and 3) statistics/math. Customer Analytics Best Practices: Free White Paper - Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Bob Hayes

DECEMBER 17, 2017

These skill areas are: 1) subject matter expertise, 2) technology/programming and 3) statistics/math. Customer Analytics Best Practices: Free White Paper – Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

SurveySparrow

APRIL 11, 2021

By forging strong relationships with good content and excellent user experience, they will crave more from you. Satisfied customers will always have good things to say about you; all you need to do is keep exceeding their expectations. Unless your competitors are also doing it, you are clearly at an advantage.

Strategy 98

Strategy How To Effort Score Social Media 98