Competitive Advantage, Customer Centricity, Customer Experience Professionals and Customer Voice

Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

For larger organizations, the top customer experience challenge will be figuring out how to strategically invest for the present while staying nimble for the future. For larger organizations, the best path is to focus on the current experience while keeping an eye to the future. Let’s think in customer touchpoints instead.

Customer Experience

Customer Experience Customer Centricity Culture Consulting

Are you really listening to your customers? The importance of connecting with your customers through conversation

ijgolding

JULY 15, 2016

It is indisputable that listening to the perceptions of your customer is vital for any aspiring customer centric company – yet are companies really set up to actually listen? Last week I had the pleasure of talking to an incredibly passionate Customer Experience Professional called Julia Forsyth.

Connections

Connections Feedback Airlines Survey

Customer Experience Update

Customer Experience Challenges According to 15 CX Experts

Are you really listening to your customers? The importance of connecting with your customers through conversation

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