Organizing the Contact Center to Drive the Digital Experience for Customer-Centricity | The Times They Are a-Changing: Talent in the Contact Center Part 8
SaleMove
FEBRUARY 19, 2021
The proliferation of digital-first technologies combined with the rise of artificial intelligence (AI) and self-service options has created fundamental changes in the contact center. Companies that meet expectations and deliver the best customer experience gain a competitive advantage. Enter the Digital Experience Team.
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