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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow. This is the challenge, the companies that will eventually gain a competitive advantage from smart technology will be the ones that try new things and entirely re-think the process.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.