Company, Customer Satisfaction, First Call Resolution and Virtual Agent

Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

OCTOBER 4, 2023

of Canadians speak French as a first language. The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.

Contact Center

Contact Center Customer Care Average Handle Time Consumers

4 AI elements to flatten the contact center curve

Talkdesk

APRIL 14, 2020

Getting help from virtual agents Virtual agents and chatbots usage is increasing across all industries. Providing 24/7 service: Virtual agents reduce customer service pressure by providing service around the clock. The chart below shows this behavior.

Contact Center

Contact Center Virtual Agent Chatbots Average Handle Time

Customer Experience Update

Bilingual Customer Support: Where Live Agents and AI Coincide

4 AI elements to flatten the contact center curve

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