Company Customer Confidence Customer Service Training Hotels 
ShepHyken
JUNE 24, 2019
When your customers know that you have their backs, they’ll have complete trust in you as a company. My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. But if you didn’t directly experience the poor service, do you react?
ShepHyken
OCTOBER 5, 2016
After a number of comments from our readers, I want to discuss how, when and where you can WOW your customers. I’ve always been concerned with a company that tells me that they want to consistently WOW their customers. Without that, there is no predictability, and that leads to a lack of confidence.
Up Your Service
MARCH 24, 2015
If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. LUX* Resorts & Hotels excels at acknowledging employee achievements. When most companies set out to fix their service issues, they start with customer-facing employees.
Expert insights. Personalized for you.
114 
Let's personalize your content