TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. As this 3G upgrade to 4G shift occurs, service providers will shut off the cellular infrastructure required to operate communication devices on the 3G networks. However, training new technicians presents a logistical challenge to service providers.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Thematic

JANUARY 2, 2019

Exceptional service allows agents to offer immediate solutions without getting bogged down in processes or policy. This leads to happy, loyal customers. Removing barriers that prevent exceptional customer service will lead to a more engaged service center.

Engagement 98

Engagement Customer Experience Contact Center Policies 98

Comm100

JUNE 30, 2016

Combine this with the ever-expanding presence of global teams, and there’s huge potential for inconsistencies and communication issues. Luckily, there is a large number of customer service training programs, both on-site and online, that can help you train your team and enable them with vital customer service skills.

Customer Service Training 145

Customer Service Training Course Training Customer Service 145

Myra Golden

JUNE 1, 2015

When it comes to problems customer experience, what upsets customers is usually how the company responds to the problem – not the problem itself. Handling a Problem That’s the Customer’s Fault. How a Tweet Got My Internet Back Up-Cox Communications Saves the Day . How to Lose a Customer Over 8 Dimes .

Training 40

Training Video Customer Service Customer Service Training 40