Interactions

JULY 29, 2021

Given that 92% of consumers surveyed believed that today’s customer service needs improvement, brands have a big opportunity to make excellent customer service a key differentiator. Brands must look at what customers really want and remove pain points from interactions. So what exactly do customers want?

Customer Care 71

Customer Care Consumers Self Service Poor Customer Service 71

Playvox

APRIL 19, 2023

Ineffective time management has the potential to cause poor agent performance, reduced productivity, and a decrease in job satisfaction. At an organizational level, longer wait times due to bad time management will result in poor customer experience, and, in turn, a loss of customer loyalty.

Contact Center 56

Contact Center Management Interaction Poor Customer Service 56

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Plan Specific Marketing Action. Download Now.

Tips 136

Tips Self Service e-support Social Media 136